Privacy Policy
Syncpoint does its work on your computer. Your footage, sequences and transcripts are read inside Premiere Pro and never uploaded.
What leaves your computer, and when
1. Licensing (automatic, small). To count the 3 free syncs and check an activation code, Syncpoint sends our license service:
- a 16-character code made from facts about your computer, scrambled one way: it cannot be turned back into your computer's name, user name or folders;
- your activation code, if you entered one;
- a request to count one free sync after a successful sync.
No names, no project or clip information, no files.
2. Send feedback (only when you press Send). Always: your comment, the Syncpoint, Premiere and macOS versions, and your Syncpoint settings. Only if you tick "Include project details" (off by default): clip names, timecode and settings of the open sequence, Syncpoint's report and its run logs. Never media, waveforms or transcripts. Feedback is stored privately by Figure 5 LLC, read only to fix problems, and kept no longer than needed for that, at most two years.
3. Questions from this website. When you send a question or ask to hear about Windows, we receive your email address and your message, and use them only to answer you.
4. Update check (website version). Syncpoint downloads a small file from this website to see whether a newer version exists. This is an ordinary web request; our host may log your IP address, as any website does.
5. Purchases. Payment is handled by Paddle, our reseller and merchant of record; Paddle's privacy policy applies to payment details. We receive the order details needed to issue your activation code, including your email address, which we use to send you the code.
What we do not do
No tracking, no advertising, no selling of data. Syncpoint contains no analytics.
Your choices
To have feedback you sent deleted, or an activation reset, use the question form at the bottom of syncpoint.video, or Send feedback, in Syncpoint's Settings.
Changes
Changes to this policy are posted on this page with a new effective date.
Contact
Use the question form at the bottom of syncpoint.video, or Send feedback, in Syncpoint's Settings.